Privacy Philosophy
SearchRank AI is built with privacy by design. We collect only the data necessary to provide our service, protect it rigorously, and give you control over your information. Your brand monitoring data belongs to you.
Data We Collect
Account Information
- Email address (for authentication and communication)
- Name (for personalization)
- Company name (optional, for business accounts)
- Password (hashed, never stored in plain text)
Service Data
- Domain configurations you create
- Prompts you write
- Execution results and analytics
- Brand monitoring settings
Usage Data
- Feature usage patterns (anonymized)
- Error logs for troubleshooting
- API request logs
- Performance metrics
Payment Information
- Processed by secure payment provider (Stripe)
- We don't store full credit card numbers
- Only last 4 digits for identification
- Billing address for tax compliance
Data We Don't Collect
- Personal browsing history
- Device location data
- Third-party tracking cookies
- Social media data without consent
- Unnecessary personal information
How We Use Your Data
Essential Operations
- Providing AI visibility monitoring service
- Processing and storing your analytics
- Authenticating your account
- Processing payments
Service Improvement
- Analyzing aggregate usage patterns
- Identifying common issues
- Developing new features
- Optimizing performance
Communication
- Account-related notifications
- Security alerts
- Service updates (opt-out available)
- Customer support responses
Data Sharing
We Never Sell Your Data
Your data is never sold to third parties. This is a core principle we will not compromise.
Limited Sharing
We share data only when necessary:
- Service providers: Essential for operations (hosting, payment processing)
- Legal requirements: When required by law or valid legal process
- Business transfers: In case of merger/acquisition (with notice)
- Your consent: When you explicitly authorize sharing
Third-Party Service Providers
Infrastructure: Amazon Web Services (data storage)
Payments: Stripe (payment processing)
Email: SendGrid (transactional emails)
Analytics: Self-hosted analytics (no third-party tracking)
Your Privacy Rights
Access
Request a copy of all data we hold about you:
- Go to Settings → Privacy
- Click "Request Data Export"
- Receive download link within 72 hours
Correction
Update or correct your information:
- Profile information editable in settings
- Contact support for other data corrections
- Changes reflected immediately
Deletion
Request deletion of your account and data:
- Go to Settings → Account
- Click "Delete Account"
- Confirm deletion
- 30-day recovery window, then permanent deletion
Portability
Export your data in standard formats:
- JSON, CSV, or PDF formats
- All your domains and configurations
- Complete execution history
- Analytics and reports
Objection
Object to certain data processing:
- Marketing communications (unsubscribe anytime)
- Analytics for product improvement
- Contact support for specific objections
Cookies and Tracking
Essential Cookies
session_id: Authentication session
csrf_token: Security token
preferences: Your settings (dark mode, language)
These are necessary for the service to function
Analytics Cookies
- Self-hosted analytics (no third-party tracking)
- Aggregated, anonymized data only
- Used to improve service
- Can be disabled in settings
No Third-Party Advertising
We don't use advertising cookies or sell ad space. Your data is never used for advertising purposes.
Children's Privacy
SearchRank AI is designed for business use and is not intended for users under 18. We don't knowingly collect data from children.
International Data Transfers
Data may be processed in different jurisdictions:
- Standard contractual clauses with providers
- Adequate data protection measures
- GDPR-compliant transfer mechanisms
- Regular compliance reviews
Privacy Policy Updates
When we update our privacy policy:
- Email notification to all users
- In-app notice of changes
- Summary of key changes provided
- 30-day notice for material changes
Contact for Privacy
For privacy-related inquiries:
Email: [email protected]
Data Protection Officer: [email protected]
Response Time: Within 5 business days
Privacy Best Practices for You
- Use strong, unique passwords
- Enable two-factor authentication
- Regularly review account activity
- Keep contact information current
- Review connected applications periodically
- Understand data you're storing
Learn about our regulatory compliance in Compliance.